1. Requesting a Cancellation
If you need to cancel an order, submit your request as soon as possible through the order options available on the website or contact customer support.
2. Order Status
A cancellation request may depend on whether the order has been confirmed, packed, dispatched or handed to a delivery partner. Submission of a request does not by itself guarantee cancellation.
3. Orders That Cannot Be Cancelled
Some orders may no longer be cancellable once fulfilment has progressed. Where cancellation is unavailable, support should explain any applicable alternatives, including return options if eligible.
4. Refunds After Cancellation
If a cancelled order qualifies for a refund, the amount and processing time depend on the payment method, order status and applicable rules. Any refund timeline communicated by Flash Mart should be followed.
5. Incorrect or Duplicate Orders
If you placed an incorrect or duplicate order, contact support promptly and provide the relevant order details.
6. Cancellation by Flash Mart
An order may need to be cancelled if a product is unavailable, payment cannot be verified or fulfilment is otherwise not possible. Any applicable refund or next steps should be communicated to you.
7. Need Help?
Visit our Contact Us page for cancellation assistance.