1. Return Eligibility
Return eligibility depends on the product category, condition, reason for return and applicable consumer laws. Some products may have category-specific restrictions, which should be disclosed before purchase.
2. Damaged or Incorrect Products
If you receive a damaged, defective, missing or incorrect item, report the issue to customer support as soon as reasonably possible. Include your order ID and a clear description of the issue.
3. How to Request a Return
- Locate your order details.
- Contact support and explain the reason for the request.
- Provide photographs or other details if reasonably requested.
- Follow the return instructions given by the support team.
4. Product Condition
Where a return is permitted, the product may need to meet the applicable condition, packaging and documentation requirements. Statutory rights remain subject to applicable law.
5. Refunds
If a refund is approved, the amount, payment method and processing timeline will depend on the order, payment provider and applicable rules. Any confirmed refund timeline should be communicated to the customer.
6. Non-Returnable Items
Certain items may be restricted from return for hygiene, safety, perishability or other lawful reasons. Any such restriction must be clearly communicated and cannot override rights provided by law.
7. Contact Support
To discuss a return, visit our Contact Us page. See also our Cancellation Policy.