1. Delivery Coverage
Delivery is available only in locations served by Flash Mart and its delivery partners. Serviceability may vary by product, seller and delivery address.
2. Order Processing
Orders are processed after the required order details and payment conditions, if applicable, have been confirmed. Processing may take additional time during busy periods or when products are unavailable.
3. Estimated Delivery
Estimated delivery dates or time slots, where provided, are indicative and may change because of weather, operational issues, address verification or other circumstances.
4. Delivery Charges
Applicable delivery charges, minimum order values and any free delivery offers should be displayed at checkout before the order is confirmed. Actual charges depend on the offer and service available.
5. Receiving Your Order
- Provide a complete and accurate delivery address.
- Keep your registered phone available for delivery updates.
- Check the package and items when receiving your order.
- Report missing, damaged or incorrect items promptly.
6. Failed Delivery
If delivery cannot be completed because the address is incorrect, the recipient is unavailable or access is restricted, support may contact you about the available next steps.
7. Delayed or Missing Orders
If your order has not arrived within the communicated estimate, please contact customer support with your order details.
8. Questions
Contact our team for delivery assistance. The final policy should specify Flash Mart actual delivery areas, time estimates, charges and service commitments.